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How Are We Doing
We are always striving to provide the best customer and community service possible. Please take a moment to let us know how you feel about MAWSS and how we can better serve you.
1.Do you feel that our bill pay methods and locations are convenient?
Yes:
| No:
2.Have you interacted with our customer service representatives in the last 12 months?
Yes:
| No:
A.If so, what was this regarding?
B.Do you feel your questions/needs were fully addressed?
C.Do you have any feedback regarding your customer service experience?
3.Are there other services that you would like to see MAWSS provide?
Yes:
| No:
A.If so, which kind?
4.Do you feel that MAWSS does a good job of providing important information and services to the community, including storm preparation and assistance to those who have difficulty paying their bill?
Yes:
| No:
5.Compared to other utilities, how would you rate MAWSS in the categories of
A.Customer service
Good:
| Needs Improvement:
B.Prompt and effective service calls
Good:
| Needs Improvement:
C.Community outreach
Good:
| Needs Improvement:
